Reference

Open Your Privacy Choices First

Your Privacy Policy value starts with clear handling for account opening, wallet checks through DANA, OVO, GoPay and QRIS, cookie choices, and device records before you explore Live…

DANA privacy checksCookie choicesOTP login recordsQRIS wallet data
Browse lobby Read FAQ
jebol toto Open Your Privacy Choices First
CONTACT PATHS

Check Your Privacy Contact Paths

Fast privacy contact matters when your phone number changes, a QRIS receipt needs matching, or you want older cookie records checked.

Live Chat Use live chat from the account menu between 09:00 and 23:00 WIB.
Privacy Mailbox Send a privacy request through the email form in the Help Center if you…
Account Center Open Profile, then Privacy Request, to ask for correction or removal where it applies.
ACCOUNT CONTROLS

Browse Your Data Controls

Your controls work better when the policy connects to the account tools you actually use. We explain what is collected at registration, what changes when you reset a password, how cookies remember…

Account Details

We store the username, phone or email, profile edits, and verification steps you provide. These details help us confirm that privacy requests come from you before we change, disclose, or remove account data.

Wallet Records

DANA, OVO, GoPay and QRIS activity creates payment references, time stamps, and account matching records. We use those records to reconcile deposits, verify withdrawals, and answer privacy questions about wallet history.

Cookie Choices

Cookies keep your session open, remember language and device choices, and help us detect risky login patterns. You can clear cookies in your browser, though you may need OTP verification again.

Login Security

We record IP range, device type, failed login attempts, and OTP checks so we can protect your account. If a new device appears, we may ask for added confirmation before account changes.

Retention Rules

Some records remain while your account is active, while payment and security records can stay longer for dispute checks. We remove or mask data when it is no longer needed for those purposes.

Correction Requests

You can ask us to correct profile data, update contact details, or check a wallet record. We verify ownership first, then reply through the support ticket with the action taken.

Explore Privacy Policy Questions

These answers focus on how our Privacy Policy applies when you open an account, move through the lobby, use payment rails, or contact support. We keep the wording practical because privacy questions usually start from a real account event: a changed phone, a missing receipt, a shared device, or a request to correct profile details. If you need a case-specific reply, use the support paths above.

We collect the details you enter, such as username, phone or email, password data in protected form, OTP checks, device signals, and account activity. We use these records for login, support, wallet matching, and security checks.

Wallet details help us match deposits and withdrawals to the correct account. We store payment references, time stamps, and method names so support can trace a DANA, OVO, GoPay or QRIS question accurately.

Yes. Open Profile, choose Privacy Request, and tell us what needs correction. We verify account ownership through your registered contact or recent wallet reference before we update phone, email, or profile details.

Cookies remember your session, language choice, and device signals so you do not repeat every account step. If you clear browser cookies, the next login may ask for OTP or another account check.

Only staff roles that need the records for support, security, or transaction checks can view them. Session records help answer account disputes, confirm wallet timing, and detect login activity that does not match your usual device.

We keep account data while it is needed for access, support, security, and payment checks. Some payment or dispute records remain longer, then we delete, mask, or separate them when the purpose ends.

Use live chat from 09:00 to 23:00 WIB or send the Help Center privacy form. Include your username, registered contact, and the privacy request so we can route it without asking unrelated questions.

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